Multi-Year Accessibility Plan (AODA)

Introduction

InterRent is committed to working towards compliance with the Integrated Accessibility Standards Regulations (IASR) and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We understand the goal is to develop a fully accessible Ontario by the year 2025 and affirm our commitment to providing service to customers in a timely manner that respects the dignity and independence of persons with disabilities.

Establishment of accessibility policies

InterRent develops, implements and maintains policies governing how we achieve or will achieve, accessibility requirements. This includes a statement of our organization’s commitment to meet the accessibility needs of persons with disabilities in a timely manner. These are publicly available on our website at www.irent.com and internally for team members via our policy library in Dayforce, or upon request.

Accessibility Plans

InterRent implements, maintains and documents this multi-year accessibility plan, which outlines our organization’s strategy and actions toward removing barriers and meeting its requirements under AODA. The plan was last updated in December 2023 and will be updated every five years thereafter. It is publicly available on www.irent.com , or upon request.

Self-service Kiosks

InterRent will evaluate accessibility concerns for persons with disabilities when designing, procuring or acquiring self-service kiosks. “Kiosk” means an interactive electronic terminal intended for public use that allows users to access one or more services or products or both. This may include: building access, parking/charging meters/machines, laundry card machines etc.

Training

InterRent will provide training to all Ontario team members on AODA and on the Human Rights Code as it relates to persons with disabilities. See Training section.

Information & Communication Standard

Feedback Process

InterRent is committed to work in partnership with our customers (internal and external) where we operate and as such, will take the following steps to ensure that our existing processes for receiving and providing feedback to our team members and the public, based on our service, are accessible to persons with disabilities. InterRent will communicate the availability of accessible formats and communications with respect to the feedback process and take action on any complaints. Feedback on our processes can be sent to accessibility@irent.com or by speaking directly with members of our Operations, Marketing, Legal, or Talent teams.  

 

Description	Department Responsibility	Status
Review & continue use of accessible and alternative feedback methods for general and accessibility related feedback.	Operations, Marketing Legal, Talent	Ongoing
Monitor current feedback mechanisms and review opportunities to increase feedback & engagement with persons with disabilities.	Operations, Marketing Legal, Talent	Ongoing
Continue responding in a timely manner to all accessibility related feedback and/or concerns.	Operations, Marketing Legal, Talent	Ongoing
Respond to accessibility related feedback and/or concerns in appropriate requested accessible format.	Operations, Marketing Legal, Talent	Ongoing

 

Emergency Procedure, Plans or Public Safety Information

InterRent is committed to providing emergency information in accessible public formats, upon request. In instances where we have prepared emergency procedures, plans or public safety information, we will provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

 

Description	Department Responsibility	Status
Will regularly review and implement procedures for preventative and emergency maintenance of the accessible elements in public spaces.	Operations	Ongoing
Will regularly review and implement procedures for handling temporary disruptions and properly notifying the public when accessible elements required are not working.	Operations	Ongoing

 

Information & Communications

InterRent is committed to meeting the communication needs of persons with disabilities. We will consult with persons with disabilities to determine their information and communication needs and accommodate where possible. This includes:

 

Description	Department Responsibility	Status
AODA statement of commitment and Customer Service standards have been posted online.	Operations	Complete
Multi Year Accessibility plan and statement of commitment are publicly available.	Operations Marketing	Complete
Continue communication efforts to increase awareness and to inform team members about accessibility challenges and issues related to persons with disabilities. Ongoing learning opportunities to be implemented via internal communications and learning sessions on related topics.	Talent	Ongoing
Prepare a list of vendors who have the necessary tools to convert our material into accessible formats in a timely manner.	Marketing, IT	Complete
Provide information and communications in accessible formats and with communication supports to people with disabilities upon request in a timely manner and at a cost that is no more than the regular cost.	Operations, Marketing, Finance, Talent	Ongoing

 

Accessible websites & web content

InterRent websites and content conform to the WCAG 2.0 A Standards as well as conform to WCAG 2.0 Level AA Standards.

 

Description	Department Responsibility	Status
External website compliance with WCAG 2.0 Level AA Standards.	Marketing	Ongoing
Establish budget to hire outside consultants to assist in meeting the new standard if we are unable to do so internally.	Marketing	Ongoing
Work closely with internal Information Technology and Marketing teams to ensure full understanding and compliance with WCAG 2.0 Level AA Standards.	Marketing IT	Complete

 

Training

InterRent will provide training to all Ontario team members on Ontario’s accessibility laws and on the Human Rights Code as it relates to persons with disabilities. Training will be tailored to employee’s responsibilities and duties, and will be provided in a format that best suits the team member upon request. The training will also be provided to every Ontario employee who participates in developing InterRent policies. Records of training completion shall be maintained.

 

Description	Department Responsibility	Status
Develop Accessibility Standards for Customer Service Policy and training in various formats for all Ontario team members.	Talent	Ongoing
Continue to conduct, access and review accessible customer service training for all Ontario team members.	Talent	Ongoing
Provide accessibility training on policies and procedures to all new Ontario team members within 3 months of hire.	Talent	Complete
Research and provide training for Ontario’s accessibility laws and Human Rights Code training in multiple formats, upon request from a reputable third-party provider ensuring content remains compliant.	Talent	Ongoing

Employment Standards

Employment 

InterRent is committed to fair and accessible employment practices. InterRent takes the following steps to notify the public and our team members that we will accommodate people with disabilities during the recruitment and assessment process and when candidates are hired.

 

Description	Department Responsibility	Status
Post updated accessibility policies on our HCM addressing our commitment to accommodate people with disabilities, including team members.	Talent	Complete
Review and revise work processes and policies for recruitment, screening and selection process to provide appropriate accommodations.	Talent	Complete
Include a statement on job postings that persons with disabilities will be accommodated and consulted upon request throughout the recruitment and selection process, and for the duration of their employment with InterRent.	Talent	Complete
Successful candidates will be notified verbally or in writing of our policies for accommodating team members with disability when hired, as well as be consulted upon any further requests for support.	Talent	Complete

 

Accessible Emergency Information & Workplace Emergency Response

InterRent is committed to providing our team members with emergency information in accessible formats upon request.

Upon request, a multi-function team facilitated by Talent can be assembled to work with the team member and to develop an individualized emergency response information/plan that will meet their needs in an emergency. The team may include member(s) of the respective JHSC, management, office coordinators as is appropriate and required.

 

Description	Department Responsibility	Status
Individualized workplace emergency response information will be provided to team members upon request in an accessible format when the need is communicated. The individualized workplace emergency response information will be reviewed when: ·       the employee moves to a different location within the Company; ·       accommodation needs or plans change; ·       InterRent reviews general emergency response policies.	Talent Health & Safety	Ongoing
Create a standard process to develop individual workplace emergency response plans taking into consideration individual accommodation needs.	Talent Health & Safety	Ongoing
Emergency response information will be provided to all the interested parties as soon as practical after becoming aware of the need for accommodation.	Talent Health & Safety	Ongoing

 

Individual Team Member Accommodation Plan and Return to Work Policy

InterRent has established and implemented a Return to Work Policy and Procedure for developing individual accommodation plans for team members that have been absent due to a disability.

 

Description	Department Responsibility	Status
Review and revise Return to Work policy and process with related applicable accommodations in place annually.	Talent	Ongoing
Develop a standard template for the development of customized accommodation plans with the individual’s participation to meet their specific needs, including accessible formats and communication. This includes consideration for performance management and career development progression.	Talent	Complete
Develop training for Talent team members on the changes to the policy and process.	Talent	Ongoing
Communicate Return to Work Policy and procedure to team members.	Talent	Ongoing

 

Performance Management, Career Progression

InterRent will take the following steps to ensure the accessibility and accommodation needs of our team members with disabilities are taken into account for our performance management and career progression.

 

Description	Department Responsibility	Status
As necessary, review and revise performance management and career progression programs and process.	Talent Executive	Ongoing
Develop targeted training for Talent team members on the changes to the policies and process.	Talent	Ongoing
Communicate revised policies to all team members.	Talent	Ongoing

 Other Accessibility Barriers

InterRent will take the following steps to prevent and remove other accessibility barriers identified.

 

Description	Department Responsibility	Status
Continue to remove attitudinal barriers based on continued education & promotion of inclusive work environment.	IDEA Operating Committee, Talent Leadership team	Ongoing
Address any instances where a barrier might exist and determine a course of action to remove the barrier in a timely manner.	IDEA Operating Committee, Talent, Leadership team	Ongoing

Part IV.1 – Design of Public Spaces

 1.      Design of Public Spaces

InterRent meets the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces in Ontario. Public spaces include:

• Outdoor public eating areas;
• Outdoor play spaces;
• Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals;
• Accessible to off street parking; and
• Any other space that the InterRent deems necessary.

 

InterRent has procedures in place to prevent service disruptions to accessible parts of its public spaces. InterRent will also consult with all necessary parties outlined in AODA standards when establishing standards for construction and renovation. In the event of a service disruption to the accessible parts of public spaces, we will notify the public of the service disruption and alternatives available.

Part IV.2 – Customer Service Standards

1. Obtaining Services

InterRent meets the AODA standards when redeveloping or constructing service counters, waiting areas and fixed queuing lines. These services will accommodate mobility aides and marked appropriately.

InterRent will continue to maintain, update, and make available upon request all appropriate policies and with regards to accommodating and assisting people with disabilities with utmost dignity and independence.

 

2.     Feedback Process and Requests for Information      

If you require additional information or accessible formats and/or communication supports regarding InterRent Accessibility Policies and/or our Multi-Year Accessibility Plan, you may request it in person, by e-mail, or in writing or by any other means, as required.

 

General inquiries, request, and feedback: accessibility@irent.com or at Toll free 1-833-AT-IRENT (1-833-284-7368)
Resident-related oversight Brenden HedgesLegal Counsel	Team members related oversight Catherine HebertChief Talent Officer